Empty promises

Towards the end of October my mom approached this company as she was under a lot of financial stress and needed relief. A lady named Noluthando Lomntu reassured her of everything and that by the end of November no creditors will debiting from her account. Did my mom's financial matters not become worse than they already are! End of November Debt busters debited from her account, so did the creditors! Some of them are even sending emails to say my mom should make payments arrangements because she is behind with payments! A week before month end, her colleague Ntando G, also reassured me no creditor would be debiting from my mom's account. So I approached Noluthando Lomntu and advised of the situation, I also sent the relevant documents which she needed. She promised me she would refund the money that the company debited within 2-3 working days, this was on the 1st December. And now on the 2nd December, she is telling this would take 20 working days! Haibo!! 1st of all my mom has other financial obligations to meet, how is she going to do that with zero on her account! How does Noluthando Lomntu and her manager expect my mom survive from day to day and being it the festive season! She has grandchildren that depend on her income, and need to be fed!!!! How? Tell how are we expected to survive?? Im financially dependent on my mom and, Ive recently just started a new job, how am I going to go to work? And now she tells me it's out of her hands!! You can't say that when we need money to survive! This needs to be fixed sooner then these 20 working days, I know they are higher authorities who can make things happen!! Debt busters fix this!! Noluthando Lomntu will be having a merry Christmas because of the sale she made from my mom, while we sit there miserably. Be considerate!