JY
JOJO Y

1 reviews | Active since Oct 2022

08 Jul 2025, 09:06

DebtBusters SA

<div>I have had the worst experience with Debtbusters and I hope no one else goes through what I did

11 days ago they double debited my account which was not the signed agrement amount they took a total of R4000.00 and the extra R2000.00 they took was put aside for rent

As it stands my landlord is ready to kick me and my wife and 6month old baby out on the street because of this incompetence

I have called and emailed for the past 11 days and still have not received any feedback all my accounts were not paid

Debtbusters deletes my posts which do not conflict with any guidelines and are only stating the truth they are ****** and I will make sure I take this matter to the fullest extent of the law

The department I will now get involved are

the Banking Ombudsman the NCR And finally the small claims court

every cent of money that I spend during the process willl be paid by Debtbusters

I will write a Formal Letter of Demand and from there the law will have to get involved Im fed up and no longer have the patience to beg and plead with this company</div>

0
Replies (3)
DebtBusters SA
DebtBusters SA's reply08 Jul 2025, 10:19
Official
Dear Jojo, Thank you for your feedback. We sincerely regret to hear about your experience. Your concerns are important to us, and we would like to address them directly. Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company. Kindly note our escalation channel is theceosoffice@debtbusters .co .za. Kind regards, DebtBusters Team
JY
JOJO Y's update09 Jul 2025, 15:34
Reviewer Update
This is what you have said on the 27th of June its now the 9th of July.

Almost 2 weeks just to pay me my hard earned money back?

This is incompetence at its highest level what kind of customer service is this?

Your business ethics are highly questionable and I am truly disgusted at the way you conduct your affairs
JY
JOJO Y's update10 Jul 2025, 07:25
Reviewer Update
I am switching to a different provider effective this month
Make sure all documents are ready for the handover