ED
Ebrahim D

1 reviews | Active since Dec 2023

14 Dec 2023, 20:49

Double deduction

I was double deducted in November , the very first month after signing up . I'm still waiting for my refund 3 weeks later. I was impressed by what they offered . Despite some hiccups before the final agreement with my debtors , I was reassured by different Debtbusters consultants that my financial survival is their main concern. I would like this issue to be resolved urgently . A refund should not take this long.

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Replies (4)
DebtBusters SA
DebtBusters SA's reply15 Dec 2023, 10:29
Official
Dear Ebrahim D,

Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
 
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
 
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
 
Best regards,
DebtBusters.
DebtBusters SA
DebtBusters SA's reply15 Dec 2023, 10:31
Official
Dear Ebrahim D,

Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
 
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
 
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
 
Best regards,
DebtBusters.
DebtBusters SA
DebtBusters SA's reply15 Dec 2023, 10:33
Official
Dear Ebrahim D,

Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
 
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
 
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
 
Best regards,
DebtBusters.
ED
Ebrahim D's update07 Jun 2024, 12:34
Reviewer Update
Hi. After the double deduction in November Debtbusters did not pay some of my creditors resulting in these accounts being handed over to the banks attorneys who are hounding me for collection . After more than a month of calls and emails it's still not resolved. I did not miss any pmnts.