JJ
Jethro J

1 reviews | Active since Feb 2020

14 Jan 2021, 14:32

Don't Sign Up To DebtBusters

I am extremely disappointed in the service I have received from Debt Busters! I contacted the company on the 07th of January 2021 to settle my account with them in an effort to start working on my credit score. After being requested to make a payment I have heard nothing from the company. I asked the person in the settlements department to keep me updated so that I know what to expect but I have heard absolutly nothing from them.

Whenever I call to get an update they tell me that there is nobody available at the moment and that they'll call me but I have heard nothing from them.

My concern is that they'll take forever to get my account sorted and then I'll be left with unanswered questions.

I would NOT recommend using their services because pre-sales is really helpful but after you've signed up with them it's so difficult to go queries dealt with.

0
Replies (2)
DebtBusters SA
DebtBusters SA's reply14 Jan 2021, 14:42
Official
Dear Jethro J

Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.

Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.

Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za

Regards
DebtBusters 

JJ
Jethro J's update14 Jan 2021, 14:46
Reviewer Update
This is the same thing you guys have sent everyone else with a Debt Busters complaint on HelloPeter... I've been speaking to your "specialists and they're not able to get my matter resolved.

I need a call from the settlements manager or I'll have to take the matter further. I don't have time for all this back and forth.