Don't expect much from these guys when you REALLY need them.

I'm not entirely sure where to begin.

I originally dealt with a gentleman by he name of Freddy Kamutiba. Now, let's be clear: his initial service was enthusiastic as well as encouraging and he really made me feel as if it "was all going to be OK".

Aside from the usual questions that one would have not fami**** with this process my main point of concern was this:

Would this process affect my bond registration in any way shape of form?

I was assured it would not. I was repeatedly assured it would not.

Cut to: That was completely wrong advice. My bankers are now considering my bond registration placing the ENTIRE livelihood of my family at stake. I have been trying all morning to get ANYONE from this "company" to call me, speak with me, for heaven's sake - send a smoke signal, all to no avail. Freddy EVENTUALLY writes back to my frantic emails with the following response:

"Note that your profile has been send to admin for rejection. Await for the 17.2 reject."

That's it. No explanation as to what that is, when it will happen an "I'm sorry" might have gone down well - maybe even a "Good morning PJ" - nope, not a red cent.

The next response after I lose my faculties is: expect an answer in one business day.

This after all I've done the entire morning via their online messaging service (Aliziwe is another "superstar" in his department.......), several messages to Freddy, A Facebook/Twitter post, 3 or 4 attempts at a phone call (good luck with that by the way), is stress how important it is that I get confirmation of withdrawal from this process within the hour (that was prior to 10:00).

So basically: We don't actually give a two ***** about you.

If I lose my homes due what YOU have caused, expect consequences. I am absolutely appalled and shocked it is just incomprehensible the lack of care, urgency, empathy or frankly any aspect of the service process on display here.