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Cassandra C

1 reviews | Active since Dec 2022

26 Jan 2023, 05:55

Do not turn to DebtBusters

IF YOU ARE EVER CONSIDERING TURNING TO DEBTBUSTERS TO HELP YOU ... DONT BE A FOOL LIKE I AM AND GO SEEK HELP SOMEWHERE ELSE

I would love to say after my last post that they had fixed their mistakes that they had reached out to me and after telling me this is not my fault (on a recorded call). I have a Grant Ida's who accused me of not paying (I have that exact email where he states this) he then told me accounts have been terminated because I have not paid and was very quick to backlash the emails at me but the moment I sent POP to him showing since I joined I have always paid he went quiet and avoided all calls and emails. I'd get an email telling me he tried to call and to answer my phone at 9 in the evening.

I had another lady who seemed really kind and helpful take over by the name of Yondela but she too has now gone quiet ...

My biggest debt every month has been terminated, and is in arrears .... I have been handed over for another debt that they took over. Another debt is in arrears as well and expecting high payment to catch up.

How is this acceptable to this company... I came to them in a hard time to get onto my feet and better myself for my child as I am a single mother with no support. I need to be there for my child. I have repeatedly asked for a meeting to come in and sit down with someone as their information is all wrong. One lady told me no credit providers gave contacted them and no one is terminating EVEN THOUGH IM SEEING THIS IS A LIE.

If this should be resolved I will gladly update and acknowledge their help but for about 3 months this has not been the case and no one is helping.

I would like to request someone who knows what they are doing and has the power to actually assist me please contact me.

If I could give zero stars I would. Worst service ever. This is literally messing up my entire life. I don't know what to do or who to turn to because the people who promised to help me have dropped me so hard.

I'm angry, scared, and absolutely terrified of not being able to sort this out or provide for my child.

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Replies (2)
DebtBusters SA
DebtBusters SA's reply26 Jan 2023, 08:07
Official
Dear Cassandra C

Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
 
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
 
Kindly note our escalation channel is theceosoffice at debtbusters.co.za.
 
Regards,
DebtBusters. 

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Cassandra C's update26 Jan 2023, 10:40
Reviewer Update
Thank you for responding and I look forward to someone contacting me