RN
Rowynne N
1 reviews | Active since Jul 2015
07 Aug 2025, 12:05
DO NOT GO WITH THIS COMPANY
Debt busters cancelled their agreement with me as they were ********* by quoting me on a monthly installment which was affordable which I accepted. Every month after the first installment they increased the monthly installement by 50%. I am now trying to transfer to a different debt councellor which they keep rejecting. I am now in a position where I have no assistance from them and cannot gain assistance from another debt councellor and with a debt review flag against my name.
PLEASE DO NOT USE THIS COMPANY, THEY LEFT ME IN A WORSE OF SITUATION THAN I WAS IN
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Replies (4)
DebtBusters SA's replyOfficial
07 Aug 2025, 14:06Dear Rowynne,
Thank you for taking the time to share your feedback with us. We sincerely regret to hear about your experience and understand the frustration it has caused you.
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Kind regards,
DebtBusters
DebtBusters SA's reply07 Aug 2025, 14:06
Official
Dear Rowynne,
Thank you for taking the time to share your feedback with us. We sincerely regret to hear about your experience and understand the frustration it has caused you.
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Kind regards,
DebtBusters
RN
Rowynne N's updateReviewer Update
11 Aug 2025, 12:30The 50% increase month on month is an exaggeration, however it did increase significantly higher month on month, which was not agreed upon, they did also refused to provide the recording nor acknowledge responsibility for their consultant basically selling me on a rate which was not true, thus they just cancelled their services with me but left the debt review flag on my name, and the debt counsellor they transferred to was ******* as i did not give any instruction nor sign any document allowing that transfer to take place. The screenshot I sent earlier was from the my new debt counsellor
RN
Rowynne N's update11 Aug 2025, 12:30
Reviewer Update
The 50% increase month on month is an exaggeration, however it did increase significantly higher month on month, which was not agreed upon, they did also refused to provide the recording nor acknowledge responsibility for their consultant basically selling me on a rate which was not true, thus they just cancelled their services with me but left the debt review flag on my name, and the debt counsellor they transferred to was ******* as i did not give any instruction nor sign any document allowing that transfer to take place. The screenshot I sent earlier was from the my new debt counsellor
RN
Rowynne N's updateReviewer Update
18 Aug 2025, 12:43This company is something special, are now transferring me to a debt councellor that I didnt even approve though their policy is to CALL the client to confirm such requests, over a week now and no call
RN
Rowynne N's update18 Aug 2025, 12:43
Reviewer Update
This company is something special, are now transferring me to a debt councellor that I didnt even approve though their policy is to CALL the client to confirm such requests, over a week now and no call
RN
Rowynne N's updateReviewer Update
03 Sept 2025, 10:16Why are you guys continually declining my request to be transferred to a new debt councellor?
All documents have been sent numerous times and I have provided consent of this unlike the previous transfer you have done to Randwise which was ********
All documents have been sent numerous times and I have provided consent of this unlike the previous transfer you have done to Randwise which was ********
RN
Rowynne N's update03 Sept 2025, 10:16
Reviewer Update
Why are you guys continually declining my request to be transferred to a new debt councellor?
All documents have been sent numerous times and I have provided consent of this unlike the previous transfer you have done to Randwise which was ********
All documents have been sent numerous times and I have provided consent of this unlike the previous transfer you have done to Randwise which was ********