SM
Samantha M

1 reviews | Active since Aug 2013

03 Feb 2022, 16:22

DO NOT GO UNDER REVIEW NO MATTER WHAT

I wrote a review yesterday, hellopeter took it down. A financial institution is meant to assist a customer. You will call debt busters you will hold. Anything from 30minutes to 1hour. When a consultants will argue with you on a matter you know very well. You pay off accounts, send paid up letters and still money is allocated to a creditor you have already paid up soo where does your money go, its wasted there and now getting a refund is your problem. Debt busters wants to keep you under debt review. I asked for my bond to be removed and the amount theytake to be reduced. I requested that the life insurance and funeral cover be canceled,, I'm still waiting for an email. Sales department will phone you now. They can call up to 3times a day. Once you are in its game over. When walking a consultant informed me that should I be able to pay my debtsthen I can leave the review.. Guess what now it's story after story with backward reasons as to why I can't take over my own costs. Imagine wanting to move in with your life and you are being help hostage by Debt busters.

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Replies (1)
DebtBusters SA
DebtBusters SA's reply03 Feb 2022, 16:25
Official
Dear Samantha M

Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
 
 Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
 
 Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
 
 Regards,
 DebtBusters.