TG
Tersia G

1 reviews | Active since Aug 2018

05 Jul 2021, 12:30

Do not fee secure with Debt buster anymore

Hi everyone, I am so demotivated at the moment. I have been with Debt buster since February 2017 I have been paying every month with out one miss. I have had some queries over the years with my account and have had some positive and negative feedback but now I am just so mad. Debt review should be 5 year the longest. 1. They tell me know that I still have another year until March 2023 to go it should have been February 2022. I have a child going to study next year how am I going to do that with a debt that I have been paying already going on for 5 years. I phoned to ask and the lady (Amanda) told me that they are not able to update each and every customer of theirs balances a month. What ? are you kidding me is this not why I have been part of debt buster for so long already. 2. I received a DEFAULT OF COURT ORDER from FNB on the 27 May I sent a mail to debt buster immediately Indiphile Juta received the mail and said they will investigate. IT has now been a month. I contacted Amanda today. No answer can be given she said she needs to investigate it now. Nothing done after a month and she cannot give me a reference for my call I need to call and follow up. what kind of service should we expect? This company advertise that they can help and will help you get back on your feet. Really how long is it going to take me from 3.5 years now to 6 years? I do not feel save with Debt buster anymore.

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Replies (2)
DebtBusters SA
DebtBusters SA's reply05 Jul 2021, 12:42
Official
Dear Tersia G

Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.

Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.

Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za

Regards
DebtBusters
TG
Tersia G's update12 Jul 2021, 11:24
Reviewer Update
Good day

After posting my review I start receiving multiple sms from my debtors of non payment.
NO PAYMENT TRUWORTHS
NO PAYMENT JGD
NO PAYMENT MRP

IF SOMEONE FROM DEBT BUSTERS CAN PLEASE LET ME KNOW WHAT IS GOING ON ON MY ACCOUNT