BV
Bibi V

1 reviews | Active since Sept 2019

22 Feb 2024, 10:30

DO NOT FALL FOR IT

Since starting debt review... It has been an absolute nightmare which I've been living in since June 2023, when the sales person phoned me, what was said and what is done...2 different things. I am now actually owing money I do not have and have been constantly trying to figure out what has happened, I've escalated from one person to another. Responses are always vague until they can't make a deal with your creditors and that responsibility falls back onto you which means money you never owed is accumulated because the arrangements was not accepted from the credit providers by the time you eventually get an answer FROM debt busters, it is too late, you will get calls with amounts surpassing R15 000. 00 that you now need to pay. You don't hear from your "advisor" again regardless of the amount of emails, calls sent. You can escalate as much as you want, does not matter, responses are always the same. The biggest mistake i have ever made was trust these people. I regret starting debt review 100%. I am constantly stressed, I get called constantly by collectors because of this. I am owing money I never had to owe prior to debt review.

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Replies (1)
DebtBusters SA
DebtBusters SA's reply22 Feb 2024, 10:42
Official
Dear Bibi V,

Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.

Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.

 Kindly note our escalation channel is theceosoffice@debtbusters .co .za.

 Best regards,
 DebtBusters.