LM
Lebo M

1 reviews | Active since Feb 2020

01 Apr 2021, 14:43

Do not communicate and/or update

Good day

Would you please assist me as yesterday I received a call from a lady called Jenette *** from Westbank collections agency. They told me that my debt counseling for Westbank was cancelled or declined by the bank, though I have no knowledge of. Though I was promised that non of the items under debt review would be repossessed.

As you know I am under debt under debt review and in need of answers and protection against my vehicle been repossessed. Also need an urgent intervention and resolution in this matter.

Hoping you will be able to stop the repossession and be able to give me feedback in this regard.

Your urgent response required.

Yours sincerely Lebo Mokate ***

0
Replies (1)
DebtBusters SA
DebtBusters SA's reply01 Apr 2021, 14:47
Official
Dear Lebo

Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.

Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.

Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za

Regards
DebtBusters

Best regards,