Dissatisfied Customer

Hi I signed up with debt busters in November 2022, I have been keeping up with my account and also communicating when necessary. 8 months later I get a communication from my creditors that they have rejected prposed repayment plan from debt busters and to my surprise I have not heard from you guys ever since my creditors decliened the offer. It is very unsatifying to me as a customer that I have to constantly make a call and get no feedback at all. I have been calling with no feedback with my query, the person responsible for my file is Ayanda from Legal and I was told that she will give a call back before COB. I waited for the call and ended up calling in again and I am surpised that I'm told that Ayanda and the team leader have left the office for the day. I requested to speak to the manager and I am told that I cannot be transferred to the manager as they have to follow the escalation process. I need to withdraw from your services and hope no one ever experiences the service I have received and have paid for, for months. I will not stop escalating until I get the attention for the benefit of what I pay for. I was kept on the line until the call disconnected.