Disgustingly poor service and lack of transparency coupled with no communication skills

Signed up 2 months ago , agreed to an amount for monthly installment , last week I get an SMS informing me the payment deduction will be almost R2500 more than agreed amount ..I battled for over a week to get through to someone , not once did anyone take my phone calls , only after I emailed for the umpteenth time and advised I would be reporting this company to the NCR ombudsman I was called by the consultant to tell me she forgot to phone me to tell me the new amount , that is highly ********* as I neither agreed to it in writing or telephonically, have requested to move to another company now they dragging their feet to release me and want to charge me fees , this company has no transparency are underhanded and have the worst team members who actually have no care for customers at all , you cannot tell me out of 16 phone calls over two days they couldn't respond to 1 call? And whomever answers their phones you cannot get them them to transfer you to anyone ..what kind of organisation is this .. absolutely pathetic I have lost faith and do not trust an organisation that cannot be upfront and will willingly take your money but you will never hear from them again