JW
Joann W
1 reviews | Active since Sept 2012
26 Jan 2021, 10:21
DISGUSTING SERVICE ONCE ACCOUNT SETTLED
I received great service from Nadine and Raigaanah when I first app**** for debt review, but it has deteriorated exponentially since paying my account in full. Calls are cut off. Settlements department does not reply to emails. It's been 3 weeks since I paid and 2 weeks since the last communication received. I am disgusted to say the least. I will not recommend Debt Busters to anyone. Oh, and the monthly debit order has still come off my account. Debt busters, this is shocking. The next step is the ombudsman. Best you get your act together or I will be lodging a civil case against you.
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Replies (1)DebtBusters SA's replyOfficial
26 Jan 2021, 10:26Dear Joann
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
Regards
DebtBusters
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
Regards
DebtBusters
DebtBusters SA's reply26 Jan 2021, 10:26
Official
Dear Joann
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
Regards
DebtBusters
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
Regards
DebtBusters
