Disgusting Service - Dont ever use them

WOULD NEVER AGAIN RECOMMEND THEM TO ANYONE. AFTER SENDING THEM THE BELOW EMAIL..THEY CAME WITH WHAT I ASKED THEM NOT TO DO...'It takes 5 working days'. 'We still awaiting feedback' it's been 10 working days more than 2 months ago.... This has been 3 months going and I am beyond irate. I dont care who has to make the decisions, it has to be sorted today!!!! I gave you guys enough time and each time I am told, there is no feedback or wait 10 working days as per FNB. I feel the lack of escalating this to management is pathetic to say the least. When I signed up with debtbusters, you were quick to call me every 5 minutes and giving me the best service anyone could ask for. (besides the fact that you could not tell me at this stage that with overdraft facilities on debt review, we will have to split the accounts). I still feel, this was your duty to inform me or do same as you are the experts and this is what you were being paid for.... Now that I am DONE with debt review, you make it difficult for me to get my clearance certificate and something keeps creeping up (which is never your fault)...or so you would like to think or want me to believe. you were in charge of my accounts, you were assigned to sort this out and now you standing one side while i have to stress, scream and shout and being ignored....I am sick to my stomach..... Please note, i never had issues with you and never queried or complained about anything until i queried with you guys of extra charges being added. which, let me remind you, i received no feedback for 3 weeks until i called in to ask what is happening. I was blatantly ignored. Now 3 months later and I am still awaiting feedback. Here again, are my 3 issues with you. With the answers I want by COB Monday, 13th January 2020. I want Ntombizandile and Nokutula call FNB, Capital data every 30 minutes as I will be calling you every 30 minutes on Monday till you get feedback and resolve to get me to stop. Maybe then you will want to resolve as much as I do. Failing to do this, I will be going to higher management and will also be at your offices in Town on Tuesday...I will not stop until everyone knows the ordeal I am going through with you guys. 1. FNB - I dont owe them anything. when I signed up, I had a overdraft of just over R3000/R4000. to date Hyphen has paid them more than R11000, yet I am still owing almost R6000 or more or less. How could this account get more over the 5 years instead of less? apparently, i was told that the account had to be split but guess what, this was never told to me when I signed up..clearly, your consultants should have knowledge of this when they sign up a client and let them know what must happen with the overdraft account. it was your duty to inform FNB that I was under debt review and charges should be cancelled on this account. you were paid to represent me...i dont owe them anything. They need to write off this total, or you take responsibility and pay them the difference. it is not my fault... when I signed up, i asked if there is anything i need to do from my side and I was told ' NO' you guys will handle the accounts and make arrangements. clearly with this one you failed to do so and the lack of knowledge your consultant has is dangerous......The answer i want is : Your balance is now R0 and your clearance certificate is on its way.... 2. Capital Data - Now this one is really pathetic...I honestly dont have words for you guys...I signed up 4 x Getbucks accounts which you were paying for the 5 years. to my surprise, I got a call from Capital Data a few months ago, telling me I Owe R4600 on one of my getbucks account and I told them, it is impossible as you guys have been making regular payments and they should call you. Remember, this account when going under debt review was about R4800 which was being paid for the 5 years. I called you guys and gave you the reference and the consultant told me they will call them and sort it out and give me feedback. No feedback till today, just a new account, Capital Data added to my account for payments....WTH???? You guys did not investigate, just started distributing monies to them. You guys should have investigated and asked them, how they could be doing debt collecting on this account and charging me for calls, emails and interest when Getbucks was getting regular payments as per the agreement? No, this did not happen and dont tell me otherwise as I am well aware of how this works. to me, this is *****....maybe not from you but from Capital Data or Getbucks. I am not responsible for this payment. When you guys made arrangements with Getbucks they should have either told you it was already handed over for debt collecting and you need to liase with them, however, Getbucks was getting their monies but charges were being accumulated by Capital Data. And for you guys, just to hand over money to them as if it is right?? I have asked Ntombizandile to ask when Getbucks instructed them to do debt collections on behalf of them as this should not have been the case, especially since arrangements were made with Getbucks. You cant hand the account over to a 3rd party if you have an agreement in place already with the actual company...still no feedback from Ntombizandile....on when they got involved and how they can collect money when the actualy client, Getbucks was getting monthly payments and to top it off, they have been paid in full on all 4 accounts. I dont want excuses and I dont care who is at fault...you will refund me R4600 this week and fight for your cash from either Capital Data or Getbucks....or Capital Data can pay me direct into my account and take this up with Getbucks....this is their miscommunication and not mine....I will not be a victim of ***** or lack of knowledge from your team. You were assigned as my debt review company and i entrusted you with my accounts but for you guys to use your brains and me to use mine to explain to you how things work is pathetic, I could have then handled this on my own. Your answer to me by COB today - your money will be refunded to you today...nothing more and nothing less. I will even accept 3 working days at most....but i want to hear my cash will be refunded as I dont owe this money to capital data, Getbucks or to you...and another thing....I never got any calls from them, I have never spoken to anyone at Capital data until they called to my offices about 4 months ago. I have never even received an email (prob due to my details changing over this 5 year period). however, i was still charged for NOTHING.....get this sorted with no excuses. i honestly dont have time for your sugar coating things and trying to make me calm down...i want my refund and I want it asap. no other answers accepted. 3. Centriq Life Insurance - Ensure this has been cancelled, i dont need to pay them if there is a zero balance on my accounts. Cancel immdetiatley. I dont want to be told by Ntombizandile that I must cancel this myself. I did not assign them to my accounts, you guys did. I might have signed for the stuff but you guys joined me to this....Please ensure, Hyphen is informed that NO Debit order should be going off on the 27th January 2020. Your answer - Your insurance has been cancelled and Hyphen has been informed not to debit your account and no further debit orders will be deducted from your account. SORT THIS OUT ASAP...I DONT CARE WHO HAS TO DO IT, BUT YOU WILL BE CLOSING OFF THIS ISSUE. I HAVE BEEN PATIENT ENOUGH AND GAVE YOU GUYS 3 MONTHS TO SORT THIS OUT. I AM BEYOND MY WITS END WITH YOUR COMPANY....I WAS GOOD ENOUGH FOR REGULAR PAYMENTS FOR 5 YEARS AND NOW THAT I AM DONE, AND YOU WILL BE RECEIVING NO MONEY FROM ME DUE TO MY CONTRACT BEING DONE WITH YOU, YOU JUST TURN YOUR BACK AND HAVE THAT I DONT CARE ATTITUDE BECAUSE YOU ARE DONE TAKING MY CASH...THEREFORE, I AM NO LONGER A BENEFIT TO YOU....THIS IS DEBTBUSTERS ATTITUDE. SICKENING.... SORT THIS OUT BY COB MONDAY, 13TH JANUARY 2020.....IF NOT, I WILL BE AT YOUR OFFICES IN TOWN ON TUESDAY AND I WILL TAKE THE MATTERS FURTHER.... HOW SERIOUS AM I?? AS SERIOUS AS A HEART ATTACK AND TAKING THE TIME OUT TO TYPE YOU THIS LONG LETTER ON A SATURDAY AFTERNOON AND NOT SPENDING TIME WITH MY FAMILY....I HAVE BEEN TYPING LETTERS ALL MORNING TO THE RELEVANT PARTIES AND IF NO ANSWER RECEIVED ON MONDAY, ALL I HAVE TO DO IS PRESS SEND.... AWAITING YOUR RESPONSE....AND I THANK YOU