Disgusting Service Debt Busters

Good Day. I requested my section 17.7 on the 13 October and to date nothing has been received from my new debt councilor or myself. I have requested a copy of this as well. Since the 13 October I have called your offices daily sometimes 3 times a day and no one wants to help me. They keep on saying they waiting on Max (admin) and cannot put me through. I asked for a turnaround time and no one was willing to assist accept with the famous answer I cannot see anything and can only send them an email. I have requested on numerous times to be contacted by the Supervisor Achmad and to date no one has ever called me back. Since then I have made 13 calls to your offices with no help or even progress. I spend over 132minutes of Airtime ( please reimburse my airtime) and no one has the decency to assist expedite or resolve my request. surely it cannot be so difficult. I have all my call records and kindly note that all my calls are recorded as I have advised each advisor when I spoke to them. I really feel this company is useless and will never do business with you or even refer this company ever. Please send my information of which I am entitled to and do not feel it is fair to be mistreated in this way

Regards Clayton