Disgusting Service

My husband and I joined DebtBusters 5 years ago, we have paid our accounts on time with no hassle ever since. Debt Busters has on several occasions nearing the end allocated funds to accounts that were already closed, thus causing us to be under debt review longer than expected. Once I became aware of this we would request closed/ paid in full letters for each account paid off monthly. They were of little to no assistance in this regard. End of April we made our final payment, received a message stating that all debt was now paid. I once again requested a paid in full letter, to which there was an automated response claiming that it would take 15 days. Fast forward to the 26th of May, Debt Busters wrongfully debited our account and proceeded to pay those fees over to accounts that have already been settled. When we called, we were told that the employee meant to stop the debit orders, had not done this and therefore we now had to follow a process to have our funds returned to us, its is now 13 days and counting and absolutely no one can tell us when we will be received the money they debited which was not owing to them. Furthermore they claim that they cannot give us a letter stating we are debt free as they are waiting for a letter that was requested in February already, when I call, I get told that the consultant never actually requested the letter in February. Yet they take a lovely admin fee every month for the past 5 years, and have been receiving the paid up documents from myself and my partner instead of actually making any effort for themselves. Whenever we call there is a different excuse, no one seems to know what is happening, nor do they seem to care. I suppose since it is us " their valued clients" who are sitting in the predicament and not them this is not an issue to them. I highly recommend that other company's be used instead, as with Debt Busters i have now learnt the hard way that in actual fact we have placed our trust, our documentation and our bank accounts in the hands of a company who majority of the time has no interest what so ever in assisting us.