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Phumeza M

1 reviews | Active since Sept 2016

24 Apr 2017, 10:56

DebtBusters SA

<p>I've been a client for Debtbusters since 2013 and this is suppose to be my last year with them as I was told my debt counselling takes 5 years. I've never been this disappointed in my life from when I joined they don't have a way of communicating and they don't care about their clients. I sent them an email beginning of March with no reply and I sent another one beginning of April still no response. Then I decided to go on their website to sent the call me back response as I'm currently not working. Some consultant called me back her name was Nicolette I told her my reasons for the call me back and she said she would send me an email so I can send them the retrenchment letter till today I'm still waiting for the email. I'm actually disgusted with their poor service and I will never in my life recommend anyone to them. I mean according to a lady I spoke to some time last year I'm suppose to be finishing my review in July, but now I know nothing because there's no communication at all.</p>

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Replies (3)
DebtBusters SA
DebtBusters SA's reply25 Apr 2017, 09:00
Official

Dear Chwai,

Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconveniences.

Your complaint will be directed to a dedicated manager who will contact you within a business day to discuss possible resolutions to your issue , and hopefully regain your confidence in our company.

Kind Regards|Debtbusters

Best regards,

DebtBusters SA
DebtBusters SA's reply25 Apr 2017, 09:02
Official

Dear Chwai

We reached the maximum number of reports on our profile , we therefore unable to retrieve your personal information. Could you please respond with your ID number in order for me to access your profile.

Best regards,

PM
Phumeza M's update25 Apr 2017, 12:30
Reviewer Update

Good day my I'D number is *** and my contacts are ***