Disappointment Regarding Referral Promotion – No Acknowledgement or Payment

I am writing to express my disappointment regarding your referral promotion, which promises a R1500 cash reward after the first successful debit from a referred friend’s account.

I referred a friend who has now had two successful debits go off from their account, yet I have not received any form of communication from your team—not even an acknowledgment of the referral or any feedback regarding the status of the reward.

This lack of follow-through is both misleading and disappointing, especially considering the expectations set by your promotional material. I trusted that the process would be transparent and professionally managed.

Please could you urgently investigate and provide an update on the status of my referral and when I can expect the reward to be paid.

I look forward to your prompt response.

Kind regards,