Disappointing Service with incorrect account balances!!

I am extremely disappointed by the service I am recently getting from Debt Busters. Since 2021 I was only made aware yesterday 17/01/2023 that the Hyphen PDA statement I am receiving is not “always” 100% correct. This was after I queried my total balance (all accounts) in November 2023 being R84 947.23 and then in December 2023 it was R83 951.55. My instalment is R6794.20 and my balances only reduced by R995.68? How do I trust that all my debts will be sorted by the time the term ends if such is happening? How do I plan properly to make sure my debts are sorted if I am not give accurate information? Secondly, my credit card was paid up, the allocated amount to that was R4 483.44. My instalment was R9036.82. I then asked for my instalment to be reduced by R2 483.44 and the R2000 to be allocated to the ABSA account ending with 361. My new instalment was communicated to me by Neo Mongale on 13/12/2023 to being R6 794.20 (including insurance) and an additional R2 000 has been allocated to ABSA account ending with 361. Before this arrangement, R1 703.90 was allocated to this account, currently (as confirmed with Akhila) the allocated amount is R2 811.06. Yet after the additional R2 000, the allocated amount needed to be R3 703.90. What happened to R892.84? It cannot be the “insurance” I took with you because after the instalment was reduced, I asked why did my instalment not decrease to R6 553.38, instead dropped to R6 794.20. I was informed it’s due to the insurance I took, which I understand. Akhila confirmed yesterday 17/01/2023 that she will escalate this to Neo and I will be contacted, that has not happened. Now, can I have someone to contact me and explain in detail what is happening and is the plan to resolve this. The incorrect balances and R892.84 that is not allocated?