Disappointing service

I am highly disappointed in the service received from Debt Busters SA. I have requested outstanding balances and paid up letters since Jun 2021.

Due to their lack of response, I made enquiries directly with my creditors, many of whom were able to offer me discounted settlement offers. I was shocked to find that accounts that had been reflected as "paid up" on the Smartcents portal still had some outstanding amounts. A Debt Busters consultant had even been offered a discounted rate for one of the accounts but had never bothered to inform me of the offer which was quite a substantial saving. After my initial enquiry, their Smartcents portal suddenly reflected a much bigger amount to be paid in and a longer payment period but not communicated to me, I had provided a paid up letters for all the accounts I had settled directly but this was clearly disregarded so I'm not sure why I had even gone through the trouble of providing the paid up letters which they requested.

A request for the Clearance Certificate was telephonically made on the 15th of July but not actioned. I was informed on the 4th of Aug that the person who was supposed to handle the clearance certificate was booked off ill and the matter would be escalated, however it seems that nothing has been done once again.

I called again on the 26th of July to advise them to not deduct the July debit order as all my accounts had been settled which the agent confirmed and cancelled the debit order on their system, however now I am receiving calls, mails and sms's advising that I have an outstanding payment due. The only call I have received from Debt Busters since my clearance certificate enquiries is in relation to the July "late payment", I asked the consultant to please read the notes on the system relating to the debit order cancellation, which he could then see was requested by his colleague.

I am tired of waiting for a consultant to get back to me, I have spent so much time trying to resolve this telephonically and via email - no one ever calls back despite promising to do so and would appreciate if a team leader can please attend to this matter urgently.