Disappointing Service

I settled my car in March 2020 . I was told that I would receive a refund of the last installment since it was overpaid. I was promised that the money would be in my account by 4.5.20. It’s is the 13.5 already and I’ve been having endless frustration in getting Sinokuzo Seti of Debtbusters to respond to my request of calling me with a valid reason why there is such a huge delay. Sinokuzo has sent me an email requesting my bank details since MFC jas requested the same.-which I forwarded the same day. I eventually called the dealer MFC myself to ask them to please refund me since I already sent my bank statement confirming my banking details.. Ruwayda of MFC confirmed today that they had sent an email to Debtbusters informing them that they require a letter from Debtbusters displaying the company letterhead with written request to refund me. This was sent on Monday to Debtbusters. I am terribly unhappy with the service of Debtbusters for a long while. This situation leaves a bad taste in recommending them to others. While the lockdown has caused a traffic jam with most companies struggling to keep public service levels on balance , I think that this one deserves urgent attention . I await an urgent response.

Regards GA Kolbe