PS
Phelisa S

1 reviews | Active since Mar 2019

20 May 2022, 10:00

Disappointed with service

I'm so disappointed with the service I've received from Debt busters, it's only been 2 months and when I call them with a few concerns their phone is not going through even the agent that was assisting me is not responding on e-mails, but during the time of the application she was so quick to respond. I called Monday and they said someone will call me back but no today is Friday. How does one cancel honestly it's not gonna work.

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Replies (1)
DebtBusters SA
DebtBusters SA's reply20 May 2022, 10:21
Official
Dear  Phelisa S

Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
 
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
 
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
 
 Regards,
 DebtBusters