Disappointed with Communication

I am extremely disappointed with the lack of communication and assistance I have received from DebtBusters, particularly from my consultant, Sikelela Mxunyelwa. Debit orders were deducted from my bank account that were not supposed to go off, and I was told that a refund would need to be processed. It has now been 14 days, and despite following up repeatedly, I still have no clear answer as to whether the refund has actually been logged, when I can expect my money back, or what is happening with the process. What makes the situation even more frustrating is that FNB is still showing that these debit orders are due to go off again, meaning I am now worried about further deductions while I am still waiting for the previous ones to be refunded. I have contacted Sikelela several times asking for an update. I have either received automated responses directing me elsewhere or been told that an agent would be contacted, but I have still been left without any real clarity. I understand that refunds and banking processes can take time. My issue is the complete lack of clear communication for 14 days. I should not have to continuously chase for basic information about money that was incorrectly deducted from my account. This experience has been incredibly frustrating and stressful. I simply want someone to take responsibility for the matter, explain exactly what is happening, confirm that the refund has been logged, tell me when I can expect my money back, and ensure that the same debit orders are not incorrectly deducted again. I hope posting this review finally results in someone taking my concerns seriously and resolving the matter.