Disappointed Client

Debt Busters had made me believe that one of my accounts they were helping me pay was settled as it was no longer reflecting on the statements was receiving from them. I was called by other Debt Collectors to say that I was owing an account I believed was settled. When I raised the matter with Debt Busters, I was told that their system had made a mistake. I asked for the matter to be escalated and a manager to call me to assure me that I would not experience that inconvenience again; no one cold back except to say that the matter was discussed and the company would pay the penalty fees incurred over the time. The account was last paid in March 2020 and was noticed in April 2021 upon my enquiry. I am still anxious about the other accounts that do not reflect on my statement as I have not been given any assurances that they were truly settled. In my email to Debt Busters I reminded them that I had a similar surprise in March 2021 when I confirmed that I was left with 2 creditors to pay and was then informed that there was a 3rd one that had not reflected in all my statements. I am left feeling like at this rate, I will never settle my debts if this back and forth continues.