DD
Devin D
1 reviews | Active since May 2011
04 Mar 2026, 11:30
Despite several requests - I still cannot access my portal
Since I have joined them in October last year, I still do not have access to my portal. This has caused me to lose out on participating in competitions that they run or to get any bonus back for referring customers to them. I have made several requests for this to be sorted out, but all I get told is that they will escalate it to their IT team. There has been no follow up. I don't feel like a valued customer at all from them.
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Replies (2)
DebtBusters SA's replyOfficial
04 Mar 2026, 12:19Dear Devin,
We’re truly sorry to hear about your experience and the frustration caused by not having access to your portal since joining in October.
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
We’re truly sorry to hear about your experience and the frustration caused by not having access to your portal since joining in October.
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
DebtBusters SA's reply04 Mar 2026, 12:19
Official
Dear Devin,
We’re truly sorry to hear about your experience and the frustration caused by not having access to your portal since joining in October.
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
We’re truly sorry to hear about your experience and the frustration caused by not having access to your portal since joining in October.
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
DD
Devin D's updateReviewer Update
05 Jun 2026, 10:52Thank you. After escalating this to the email you suggested, my portal was sorted out.
DD
Devin D's update05 Jun 2026, 10:52
Reviewer Update
Thank you. After escalating this to the email you suggested, my portal was sorted out.