Denying Cancellation

I enquired about debt review with debtbusters since i was going through a turf time in my lie. Simbarashe Chikundi explained everything to me, though i had my doubts because i don't have much debts. i decided to cancel after a debit order went through in 1 month, I called him, he encouraged me but still my heart was still indenial with the whole issue so on the 14th of April, i decided to write a formal email in order for me to cancel. Simba has been ignoring my emails ever since. Every person that "i speak to in the call centre is telling me that Simba is the one that is supposed to cancel. He is the same person that used to spend 2 hours with me on the phone, now ignoring my calls and emails of cancellation. My friends warned me about this whole process but i ignored them. They have already debited for 1 month, all i want to know is what is going to happen to the money that i have already paid and when are they going to cancel me as per my request. Every person has a right to cancel. I cannot be forced to stay in a contract that i am no longer interested in. Debtbusters, you are so cruel. Please cancel me. FNB has refused to stop the debit order as there working with them and its so sad that i had to change long banking account because of this whole issue. All that i want is to be out that's all. @ FNB, you have not right to deny cancellation a debit order. It s well, i have already changed the bank but guys be warned about them, in case you need to cancel