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Fay B

1 reviews | Active since Aug 2016

30 Aug 2016, 12:19

Dent Review gone completely Wrong - Waste of time and More Money

<p>I have been under debt review with debt busters for about a year now. Recently I managed to pay some of my accounts up and asked if I could please have the debt review stopped as I am now capable of paying my debts on my own, as I only have 3 accounts left. The consultant at the debt busters said he cannot cancel the debt review as this is court order and it will need to be rescinded, I asked for a copy of the court order and he responds "Please be advised that we have not received your Consent Order as yet'', so how do you rescind or uplift a court order if one has not yet been granted. He then says please send me documents to prove that you are not over indebted, I sent him all my paid up letters and then he doesnt respond, he has now fallen off the planet, I get all the read receipts of him reading my emails but no response, This debt busters are a bit shakey to use, In the beginnignI was told if I wanted to settle my debt in a lump sum they would help me, when I opted to do that, they said they charge 30% of all the savings they get you, so you not really saving, I tried to settle with my creditors directly but they wont allow that until the debt review is removed, which debt busters wont do, So you stuck paying them for the next 5 years. I am also slightly concernced that I was told my the consultant that it cannot be cancelled due to a court order, but then 2 minutes later when I asked for a copy he didnt have one to give me. he asks for paid up letters for accounts that you have no access to because of the debt review, they actually very clever, once they have you hooked you are stuck. I sent him all paid up letters for accounts that are not with them, to show that I can now make payments to my creditors with out them being in the middle and he has not responded, 15 emails later and no response. The biggest MISTAKE i made was opting to join debt busters, this is not a very pleasant experience at all.</p> <p> </p> <p> </p> <p> </p>

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Replies (1)
DebtBusters SA
DebtBusters SA's reply01 Sept 2016, 16:05
Official

Hello fay-bulbulia,

On behalf of everyone at Debtbusters, I would like to apologize for the trouble you had experienced with us recently.

We can confirm you have since been contacted by our Quality Manager to alleviate your concern who will be engaging with the National Consumer Tribunal to discuss a possible solution for your current situation.

Once again, we regret that you have had to experience this inconvenience and assure you of our continued best endeavours on your behalf.

Regards
DebtBusters