Deeply frustrated

I received a phone call and was referred to Lefa Moloto about consolidating my debt. I asked if it wasn't a debt review because I already had a debt consolidation in place. He assured me that it's not a review but rather a consolidation and the debt consolidation I have with OM was in fact a personal loan. He said with lower interest, my current debt consolidation with OM would be paid by this new consolidation at a lesser amount because of the interests. I proceeded with the assessment and gave him my details.

Upon receiving an email from him of the free assessment and the particulars needed, I went through the document and found that indeed this was a debt review process, which I did not want. Without submitting any documents to him, I emailed him requesting that the process be cancelled, 3 hours after receiving the email and call. Two hours later, I had received an email informing me that my application had been successful. This was without sending the required ID and payslip to complete the application process. I called to reach out to Lefa and did not hear from him, instead Amanda informed me that it was still possible to cancel.

Only a day later did Lefa call and I asked that he proceed telephonically with the cancellation. He did not give me the courtesy of informing me that the process of cancellation was underway as I had request. I had to call numerous times to be informed that the process was indeed underway and it would take 5-7 business days to do so.

I now find myself with blocked bank and credit accounts and no alternative, which makes no sense when DebtBusters has not paid a cent to any of my accounts. I hate how this process was not transparent from the get-go.