Deceptive conduct

I contacted DebtBusters on 19/09/2026 strictly to make a general inquiry and check options regarding debt counselling. At no point did I apply for debt review, nor did I ever sign an application or agree to enter debt counselling. To my shock, unilaterally processed me as a "client" and generated an unauthorised, pre-populated application pack (including a Form 16, Hyphen PDA mandate, and debit order cancellation forms) dated 13 October 2026 without my knowledge or consent. When challenged on this misrepresentation, they claimed it was a "misunderstanding" and promised to send proof that nothing was loaded onto the NCR Debt Help System (DHS) by DebtBusters by COB today. I am still waiting for that promised proof, while an unauthorised profile has been manipulated. Fabricating or processing unexecuted application packs based on a routine inquiry constitutes ********** misrepresentation and document falsification.Formal regulatory complaints are already logged with the National Credit Regulator (NCR) and the National Financial Ombud Scheme (NFO). I expect Debt Busters to share as promised, proof that nothing was captured on DHS under my *** by them through a screen shot of DHS.