RF
Rory F

1 reviews | Active since Jun 2021

02 Feb 2022, 17:54

DEBTBUSTERSSA - USELESSSSSS.

YOUR SERVICES ARE BECOMING ABSOLUTELY USELESS. YOU USED TO BE THE BEST, NOW YOU ARE INEFFECTIVE, NON COMMUNICATIVE, HAVE I SAID INEFFECTIVE? CALL CENTRE CONSULTANT AFTER CALL CENTRE CONSULTANT AND STILL NOTHING. PROMISES PROMISES PROMISES, LUCKY IF YOU REACH A CALL CENTRE WITH A VAGUE GRASP OF BUSINESS ENGLISH. SO MUCH FOR HANDLING PEOPLES SITUATIONS.

The above message was placed on their Facebook page today, as well as their messaging system. However they are so efficient at deleting posts which put them in the foul light they deserve, that they just delete, a few minutes later. There is no return calls from calls centres, the staff who promise to personally sort out issues are no longer employed - their staff turnover is appaling if this is anything to go by, but they continue taking a fat fee every month, whilst creditors make direct contact, to the point of abuse, and Debt Busters do nothing. You are no more than predators, very efficient to sign up, then you run for the hills. A direct visit to your offices resulted in the building receptionist asking us to leave a message, as you are all hiding behind the covid ****. No reply to this message either.

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Replies (2)
DebtBusters SA
DebtBusters SA's reply03 Feb 2022, 08:26
Official
Dear Rory F

Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
 
 Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
 
 Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
 
 Regards,
 DebtBusters. 

Best regards,

DebtBusters SA
DebtBusters SA's reply15 Feb 2022, 10:04
Official
Good day,

Please provide us with your ID number.

Kind regards

DebtBusters

Best regards,