Debtbusters - you will remain under debt review for the rest of your life!

I've paid all my debts off, and have received my clearance certificate HOWEVER Debtbusters have not updated my credit status on ITC making it impossible for me to apply for a cell phone contract.

I've emailed, no response. I've phoned multiple times and been sent from pillar to post. Was told this morning that my status had been updated and that it would reflect immediately ... phoned the cell phone company to try proceed with my application and apparently my status has STILL not been updated. No one responds to emails!

I'm at a loss at what to do.

I definitely would not recommend going under Debt Review with them if you cannot have it removed from your name even after you have settled all debts!!!!