GP
Germaine P

1 reviews | Active since Mar 2018

20 Mar 2018, 10:01

DEBTBUSTERS

<div>Debt busters

Their services I will not recommend to anyone. They are quickly to phone you to make use of their services but whenyou have paid all your creditors in full without their help... you struggle for almost 2-3 months before they issue you with Clearance certificates. Also I've cancelled my Debt review with them last year April 2017 and they have flagged my name in Feb 2018 on all the ITC credit bureaus. When you give them phone calls, they seems to delay the process of response back. They don't communicate to you on a weekly basis, the only time when they comment is when you as the client follow up on the processes. I am really very disappointed in their services. Also they deduct so much money from you but what they pay to the actual creditors is disgusted. I've paid all my creditors at the end of January and beginning of February and till todate, still awaiting my ITC credit records to be updated and the flags to be cleared. Im currently unemployed and cannot find a job due to all the agencies doing credit checks and see the status on my credit records. I went for 3 interviews and was the only candidate to get the job, but due to Debt Busters taking so long providing me with the necessary documentation Iwill have to wait another few m onths before I will get the suitable job. then to make it worse, they expect a client to rate their poor services</div>

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Replies (1)
DebtBusters SA
DebtBusters SA's reply20 Mar 2018, 13:42
Official

Dear germaine-mc-pherson,

Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

We will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.

Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.

Thank you,

Debtbusters