1 reviews | Active since Jul 2017
Debtbusters
<p>Debt Busters sent me a mail saying that, Brooks and Luyt, claimed that my account was not settled, and so could not get my credit clearnce.</p> <p>However-.</p> <p>Brooks and Luyt had sent them a letter stating that all accounts were cleared and monies paid and settled, in 2015!.</p> <p>I then phoned Brooks and Luyt , today, and they said they had spoken to Debtbusters today, and told them that this acount had been cleared and settled more than a year ago.</p> <p>This is from the mail from debtbusters, today- 'She has advised that Brooks & Luyt is claiming that the account with them is not yet settled, even though we have a paid up letter for the account, and this is holding up the process.'</p> <p>It was denied by the supervisor at Brooks and Luyt, when i called and spoke to the same person, who said they stated that they had said the opposite, to what Debtbusters are claiming. The calls were all recorded.</p> <p>Why do Debtbusters tell me the opposiote, They have the clearnce documents from 'Brooks and Luyt' and from the bank, stating the account is paid, cleared and settled satisfactorily. A year ago. (it was settled in 2015)</p> <p>This has been going on since i first called Debtbusters in 2010. All debts have been cleared for years, yet one excuse after another, so i cant get my credit rating cleared.</p> <p>Even Trans Union sent me a document stating, that all that was holding up my credit clearnnce, was a simple document from Debt Busters.</p>
Dear Client
Thank you for taking the time to communicate to us why our service did not meet your expectations.
At Debtbusters, customer satisfaction is something that we take very seriously and would never compromise under any circumstances. Unfortunately, sometimes unavoidable mistakes happen. In such rare cases, a satisfactory solution will be attempted to help you regain confidence in our service and preventable measures are introduced.
Based on the events and circumstances outlined in your report above , we did not meet our goal nor deliver on the level of service you are accustomed to. To address and attempt to resolve your concerns a dedicated manager will contact you within a business day to discuss contents of your report.
Once again, we regret that you have had to experience this inconvenience and assure you of our continued best endeavours on your behalf.
Kind Regards
Debtbusters
Dear Client
Thank you for taking the time to communicate to us why our service did not meet your expectations.
At Debtbusters, customer satisfaction is something that we take very seriously and would never compromise under any circumstances. Unfortunately, sometimes unavoidable mistakes happen. In such rare cases, a satisfactory solution will be attempted to help you regain confidence in our service and preventable measures are introduced.
Based on the events and circumstances outlined in your report above , we did not meet our goal nor deliver on the level of service you are accustomed to. To address and attempt to resolve your concerns a dedicated manager will contact you within a business day to discuss contents of your report.
Once again, we regret that you have had to experience this inconvenience and assure you of our continued best endeavours on your behalf.
Kind Regards
Debtbusters
