DebtBusters taking my money

I have emailed the company numerous times indicating that I would like settlement balances of my outstanding debt. I have also queried what they claimed is outstanding as it does not agree to what the credit providers that I contacted directly claims is outstanding. A number of months from the monthly debit order amount a portion was allocated to Woolworths, however this was constantly returned suspended. At the end of August I wrote a letter terminating my review as this should have been fully paid up. African Bank showed zero balances and a made a payment settlement to Woolworths after they contacted me. I clearly stated in my letter and in the body of my email that the debit order for September be cancelled. I then received an email from DebtBusters asking me if im sure this is what I wish to do. I then confirmed that yes, please cancel my debit review and the debit order. However on the 23rd September they once again took R4956 from my bank account.

I am very frustrated as I have given them a months notice and to top it off there should be no outstanding amounts so what are they doing to my money and how can I recover this.

I have emailed them stating that I would contact Hello Peter and put it on social media but only received a generic email saying someone would get back to me. I am still waiting.

Very upset and disappointed in DebtBusters