Debtbusters System error

Good day. I have always had good experience from Debtbusters and they have assisted me with this process very nicely. The only time I have had an issue is since Feb 2018. I am at my wits end. Due to a "system error" my Standard Bank accounts werent paid. It was only picked up, when I started receiving calls from lawyers. the matter is still continuing. Std bank has now said they will only reinstate my debt review, if i pay a lump sum, meaning that the other creditors in the time they didnt get paid, got overpaid and now should not expect payment. The matter has been dealt with in such a manner where the creditors were sent a letter and asking me to do this AFTER. as well as not taking responsibility for the system error and now, my complete financial freedom date is later, I receive NO ANSWER on the additional lawyers fees due to STD bank accounts error and all the additional interest. I WILL NOT BE RESPONSIBLE FOR THIS. My part has always been kept, which is paying my debt review payments since November 2014. I need this resolved, in writing and acknowledgement of their mistake, as well that payment of interest and additional charges will be taken up by Debtbusters and proof thereof. I am extremely upset and irritated with how this is being dealt with. Why should i take the knock due to this. My Financial freedom date was October 2018 and now it is SA Oosthuizen