DebtBusters should communicated the process properly so I knew what's on stake I feel that Kona was just more interested in her commission than helping and clarifying every details

I approached debtBusters to negotiate my loan payments reductions with absa on the 24 /08 the whole process was not communicated properly with me absa closed my cheque acc where the salary goes in and I am unable to access the money and my debit orders have bounced I emailed debtBusters and absa voicing my concerns and decided to cancel the whole process the lady by the name of Kona says it's not necessary to send an email to cancel the process she will cancel it but absa says for them to free my accounts debtBusters should send a form called 17.2 reject form so they know the process is canceled, my cheque acc is linked to my savings acc so now nothing is going in or out of these accounts if the process was communicated well surely I wouldn't ask for their assistance now am stuck it's month end I can't do anything I really need your assistance debtBusters must send the form to absa so my life will go on as absa said I won't need to open a new account.