DEBTBUSTERS SA'S POOR AND FRUSTRATING AFTER-SALES SERVICE

I have app**** for debt counselling with Debtbusters SA. They were very good and understanding, and responding to my emails quickly during the application stage until I have signed all the forms and debit order instruction. On 20th of October I made an EFT to them as I was not sure the debit order will go through, I thought this was a good precautionary measure. On the same day unfortunately the debit order went through from my account to Debtbusters. I immediately wrote an email to them requesting a refund on double payments made. In fact I wrote several emails to( Customer Service, Mu consultant Simamkele, Hyphen Technology PDA, etc). The only reply I got is from my consultant who said he is no longer my consultant, after asking him through my reply email who is my new consultant he never reply again. Today(29 October) I called HYPHEN PDA and they said they have distributed all the monies and that I should call Debtbusters, whom I tried several times to call unsuccessfully. You will endlessly stay on their line with no reply until you run short of airtime. I am so stranded now as the landlord had evicted me out of his room. I am squatted in my colleague's room, my goods are locked in. I regret I should have read Hello petet reviews about Debtbusters before I signed with them. Their after-sales service is very poor and frustrating. My advice to readers is, be careful and review a company before you are locking yourself in.