1 reviews | Active since Sept 2023
DebtBusters SA- Poor service 17.2 Rejection FORM
I contacted Debtbusters to cancel my debt consolidation before they sent me the 17.2 Accept Form because I learned that the process to exit becomes complicated and lengthy once you receive the form. However, they claimed I did, despite my insistence that I never received the 17.2 form. When Freddy, the consultant, contacted me after receiving my withdrawal email, he did not mention the 7.2 Accept Form since I never received it. Instead, he pointed out the legal implications of cancelling the debt review counselling, such as being flagged as under debt review. Freddy was highly forceful, pushing for a sale.
I even brought the matter to the team leader, Derik Mujera, who took an additional week before I could reach him. Unfortunately, by then, other departments had already sent notes to my creditors, leading to all my accounts being blocked due to the debt review flag. As a result, I have now requested a 17.2 Rejection Form to remove the ban on my accounts, as I am paying my creditors directly.
Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
"Good day,
I trust this email finds you well.
Thank you for taking my call at 14:***.
As per our telephone discussion:
You confirmed that you received all communication except for the form 17.2
According to our system the form 17.2 accept was sent to you on the 15 January 2024.Attached is a screenshot of the email that was sent to you.
In order for me to investigate your allegation you need to provide me with proof of cancellation email that was sent to Freddy before the 15 January 2024.
Please note that if the cancellation email was sent after the 15 January 2024 then we are unable to provide you with the form 17.2 reject and the withdrawal guidelines that was explained to you will apply.
We await your response.
Kind Regards,
Naiama Salie | Client Service and Retention Consultant
"Good day,
I trust this email finds you well.
Thank you for taking my call at 14:***.
As per our telephone discussion:
You confirmed that you received all communication except for the form 17.2
According to our system the form 17.2 accept was sent to you on the 15 January 2024.Attached is a screenshot of the email that was sent to you.
In order for me to investigate your allegation you need to provide me with proof of cancellation email that was sent to Freddy before the 15 January 2024.
Please note that if the cancellation email was sent after the 15 January 2024 then we are unable to provide you with the form 17.2 reject and the withdrawal guidelines that was explained to you will apply.
We await your response.
Kind Regards,
Naiama Salie | Client Service and Retention Consultant