Debtbusters SA lack of communication and service

After being with DebtBusters for a couple of years now (3-4 years) and religiously paying every month, I unfortunately got retrenched in September last year but nevertheless continued paying until end of November 2020. Luckily there was a credit life policy in place that would take care of the rest of the payments, even if it were only for a couple of months. This is were the problems started. Communication from Debtbusters ceased to exist. No more monthly statements to show progress on my accounts, no one phoned or mailed to explain how the credit life policy works. They have a self help portal but I cannot log in there because apparently I am not a customer of Debtbusters???? I had to phone to find out what the procedure would be, and got told that the call will be escalated but until today have not received a phone call or an e-mail explaining the procedure. I did however receive a phone call from IDM protect stating that they would be administering the credit life claim and that I need to send all relevant paperwork proving that I am unemployed along with bank statements etc. I know for a fact that there was one payment made from IDM Protect (February 2020, we are now in July) because I started getting phone calls from one of my debtors stating my account is in arrears. I managed to get hold of a lady that apparently works with my account at IDM protect who informed me I need to send bank statements every month. I sent her bank statements up to June and had to answer questions about certain transactions on my bank account, which I have done....and then nothing. That's where once again communication stopped. I subsequently sent a mail to IDM protect on the 12th of July for which I still have had no response (today is the 22nd of July). What I want to know is the following: why am I not receiving statements on my account anymore? Why is there no communication from either Debtbusters or IDM protect regarding my account? Why are debtors phoning me directly for payments if I am still under debt review. WHY ARE THERE NO COMMUNICATION WITH YOUR CUSTOMER...ME. I am a couple of months away from rehabilitation and now this matter is threatening to make the whole getting out of debt procedure a joke. It feels like after paying of the majority of my accounts (with commissions to the Debtbusters included of course) I am right back where I started. What is the point of signing up with a company like Debtbusters if your credit record is still in tatters after the rehabilitation period? COULD SOMEONE, PREFERABLY A SENIOR PERSON, AND NOT A PHONE JOCKEY COMMUNICATE WITH ME TO LET ME KNOW WHAT THE HELL IS GOING ON WITH PAYMENTS ON MY ACCOUNT.