DebtBusters SA Clearance Certificate

Good day all, In August 2018 I started out with Debt Busters SA as I was battling with all my accounts at the time. I Listed my vehicle account with Wesbank, 2017 account, Standard Bank Loan and another Standard Bank Revolving loan account as well as the Vacation account for timeshares with Beekmans. I managed to pay my final account on 28 May 2024 which meant that i would be cleared shortly after. However, I have been battling ever since to get the certificate as they now found that there was another Wesbank account (2008) reflecting on my name and an ABSA account. I have never had an ABSA account and the Wesbank account i had in 2008 which was settled with Wesbank at the time as I went overseas. They are now saying since end May 2024 they have been awaiting a prescription letter from the Wesbank attorneys, which to me does not make sense as this account has prescribed yes but did not form part of my agreement with DebtBusters, how can it be added. Please assist me in this matter as I will be losing too much if I do not get this clearance certificate urgently. Look forward to your assistance in the matter. Thank you