Debtbusters-putrid service

I app**** for Debt Review and my name was flagged on 31 May 2022. I have not made any payment as yet. However a requested that I withdraw from the process because my circumstances have subsequently changed. I called Sihle Magodla who was the agent that assisted me. She never returned my call. I called again the next day and left a message for her to call me…. It goes without saying that she never called me back. I then called again on Monday 6 June to speak to her she answered my call and sent me the consequences of my withdrawal of my debt review request which I understood. She then advised that she has sent the request to her manager and that she will send me a letter stating that the process of withdrawing my debt review request has started. I told her that I needed a confirmation letter but this letter was not forthcoming. I then received a call from a negotiator named Lazola Magazi to whom I explained that I don’t want to continue with the process. Obviously no one from DEBTBUSTERS called me back. I then tried to contact Sihle yesterday via email she was out of office and her out of office message states that I should speak to her team leader Geoff Nyamakanga who also was out office his message indicated that I should speak to his manager Mary Nkuna but as expected she was not available and is still not available for assistance. Then when I tried calling again the agent put me through to someone names Jean-Pierre Lombard. Today being the 8th June I called once again and as to be expected I had no joy in speaking to any of the above people I was then put through to Jean-Pierre Lombard who by the way is the most stand-offish call centre agent I’ve spoken to. He could not assist me and when I asked to speak to his superior he advised me that managers are very busy and that it will be impossible for me to speak to them. I am disgusted at their service. It’s appalling, the agents cover up for each other and they cannot assist with anything. All I need is a withdrawal letter to be sent to me, and yes I understand that although I’ve withdrawn that my name will be flagged as under debt review . I need help from anyone at.DEBTBUSTERS to get a withdrawal letter/notice. Can someone please assist me with my request