DebtBusters Poor customer service for closing of accounts

I paid of my accounts as off the 16th of August 2021. I have sent the Proof of payments as well as called the creditors and confirmed clearance. I have sent 8 different emails to Debt busters trying to get a ticket number and recieved only 1 automated response days later saying my ticket was logged. I have received no further correspondence.

Everytime I call, I either wait for someone for 30 minutes, or get transferred to other agents endlessly. I ask for supervisors and I get put on hold and never taken off. And I am been constantly told that they cannot help and I have to send an email. I have explained that I have but their response is that there is nothing they can do and there is a known email issue.

I need my name removed from debt review, and I require Debt Busters to do the job that they been paid for instead of ignoring their customers. If Debt Busters has an email problem, then they need to fix it as apparently that is their only means of assisting their customers.

It is getting close to the date my debits go off, it looks like Debt Busters have ignored me long enough that they will debit my account when I have no outstanding accounts.

I need this resolved asap.