Debtbusters poor consistency of service

Good Day I've received my clearance after 8 years under DR.What disappoints me is that Debtbusters Admin department and Client Services does not update their DH Systems so that the credit bureau can do their work to remove the flag from your name.I 've sent several emails and made several calls but no proper assistance or updates from them.They continue to pass the buck and adv me to send more emails.I also experienced when I send Debtbusters an email the response ticket I receive is not even on my name,so how do i know the Clearance and updates will be done properly.This is so dissapointing still no assistance from Debt busters still have to wait and continue to wait for feedback until I decide to give them another call to complain about their poor service. I will not recommend them to anybody because of my 8 year bad experience with them.