Debtbusters Poor Account Management

Initially to sign up for assistance was great. As soon as agreement in place, they don't call back, don't reply to emails, I have emailed many times with no reply, even case I logged was simply closed, and called them on numerous occasions and then my 'agent' is on lunch and will call back. Latest incident last week, still waiting for a call back or even an email. Found out after months of already paying(after I called the banks), that the banks rejected their offer, they never made a counter offer account on the account. Now there is constant double debits on my bank account between debt busters and the banks.