DebtBusters

<div>I’m very disappointed with the way this situation has been handled between DebtBusters and Discovery.

I had an outstanding balance of R19,024.79 with Discovery. DebtBusters, acting on my behalf, made a payment intended for my Discovery Bank credit card, but the money was incorrectly paid into a Discovery Health account—an account I don’t even have. This error caused a delay in settling my balance, through no fault of my own.

By the time Discovery eventually tracked and transferred the R19,024.79 into the correct Discovery Bank account, my balance had already ballooned to over R27,000 due to interest being charged during the delay. This is completely unacceptable.

In total, I’ve now paid around R27,023 towards this debt, yet I am still being charged excessive interest, despite the fact that the delay and misallocation of funds were not my responsibility.

To make matters worse, the communication throughout this process has been terrible. I’ve had to constantly follow up for updates, and there has been zero accountability for the error or the resulting charges.

I should not be held liable for interest fees caused by someone else’s mistake, and I am requesting that these charges be reversed immediately.

This experience has been incredibly frustrating, stressful, and unprofessional. I urge Discovery to resolve this matter urgently and fairly.</div>