BB
Bongiwe B
1 reviews | Active since Sept 2020
02 Sept 2020, 13:28
DEBTBUSTERS NOT UPDATING DHS portal before issuing clearance certificate
I am appalled by Debtbusters' lack of response to my query. I finished paying off my accounts last month and received a clearance certificate. Debtbusters did not update this information on the DHS portal, NCR and credit bureaus can not clear me until that is done. Almost 2 months after settling my accounts but still imprisoned by Debtbusters. I am so frustrated. Please stay away from Debtbusters if you don't want to lose your mind.
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DebtBusters SA's replyOfficial
02 Sept 2020, 13:58Dear Bongiwe B
Thank you for taking the time to notify is about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconveniences.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kind Regards
DebtBusters
Thank you for taking the time to notify is about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconveniences.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kind Regards
DebtBusters
DebtBusters SA's reply02 Sept 2020, 13:58
Official
Dear Bongiwe B
Thank you for taking the time to notify is about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconveniences.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kind Regards
DebtBusters
Thank you for taking the time to notify is about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconveniences.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kind Regards
DebtBusters
BB
Bongiwe B's updateReviewer Update
04 Sept 2020, 14:07Thank you. I was assisted by Sumaya Dawood. My issue is now sorted. Thank you
BB
Bongiwe B's update04 Sept 2020, 14:07
Reviewer Update
Thank you. I was assisted by Sumaya Dawood. My issue is now sorted. Thank you