FA
Francina A

1 reviews | Active since Jan 2013

17 May 2022, 09:49

DebtBusters not fulfilling their promises - once your debt review is completed you are on your own, struggling to remove the debt review flagg

When applying for debt relief they are quick to advise once you done with Debt Busters your name is clear and you can transact as normal. It is now nearly 3 months I am struggling to get my Debt review flag removed from the credit bureaus. The only thing Debt busters do when you complete your Debt review period is to issue a clearance certificate and you yourself have to get the credit bureaus to remove your debt review flag. This is a mission on its own. Why pay Debt busters on false representation when you have to clean your account at the end of the day

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Replies (1)
DebtBusters SA
DebtBusters SA's reply17 May 2022, 10:00
Official
Dear Francina A,

Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
 
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
 
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
 
 Regards,
 DebtBusters