DebtBusters - No refund

<p>I have been with these debt councillors for over 5 years and my debt is almost paid in full. I have not skipped one payment and have never short paid on my agreed amount. Now that I am almost at the end of my re-payment agreements, I am experiencing a lot of problems. In September this year I requested a paid up letter from one of my creditors and was horrified to discover that they have over paid this creditor with R7, 500.00. This same incident occurred the following month. They had sent me a paid up letter from the second creditor and that is when I discovered that they had once again over paid this creditor. I have battling to get a refund since 10 October 2016. I have been sent from pillar to post. They have even come up with the excuse that the creditor did not refund the monies but the creditor have given them proof that the monies were refunded to them. Now I am not getting a response from the Relationship Liaison or from the ceo's office.</p>