Debtbusters no assistance

i went onto debt review with debtbusters. I was contacted last week by FNB and advised that my homeloan is in arrears for 4 months and they have cancelled my debt review status. I contacted Debtbusters to resolve and sent my proof of payments. Debtbusters was a recipient on my FNB app and i do not understand what happened since July. I called them to confirm the progress and everytime i call they tell me that the last payment they see is in June. No one is making an effort to resolve the query and FNB is sending me message about avoiding my property going on auction